Patient Access Centers Elevate the Patient Experience

Friday, January 24, 2020 0

Andrea is recovering from a broken arm. She’s trying to schedule a follow-up appointment with her orthopedist within a large orthopedic practice. This practice utilizes legacy approaches to patient scheduling and has all incoming patient calls route to general reception without utilizing tools like auto-attendants, IVR patient prompts, or patient scheduling call routing and queues. […]

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