The top 5 trends shaping contact centers today

Monday, August 12, 2019 0

Blog summary: As customer demands grow, how will contact centers shift to continue delivering exceptional omnichannel experiences? Key takeaways: There is no customer blueprint that covers the uniquities that more successful, personalized interactions …

The Business Jargon & Buzzwords You Love to Hate

Friday, August 9, 2019 0

If you work in a business setting, you’ve probably heard, or even used, at least one of the many cliche business terms that float around most offices. From bosses strategizing on how to get the “biggest bang for their buck” to a coworker sending you a slightly passive-aggressive email that starts with “Just a friendly […]

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