Inbound and outbound contact centers: Why you need both to win

Wednesday, July 24, 2019 0

When a customer connects with your business, what can they expect? Different customers would likely give different answers to that question, although there’s probably one thing all businesses would probably like to be able to say: consistency.  Unfortunately for many companies, providing that customer experience consistency isn’t as easy as it sounds. Inbound contact center […]

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